ESSENCE by JESÚS ESCALERA | Innovative Ice Creams and Frozen Desserts
ORDER CANCELLATION
PASTRYBOOKS offers the CUSTOMER the possibility of canceling their order in full or in part at no cost, if the cancellation is communicated before the order has been processed and is in the hands of the carrier. In this case, the order cannot be cancelled, the CUSTOMER will wait to receive the order and, if he/she wishes so, can return the order to PASTRYBOOKS at his/her own expense (covering entirely the return shipping to PASTRYBOOKS warehouse address).
RETURN PROCEDURE
Returns can be made in 14 calendar days from receival (the date on the receipt of the package), except for digital products, which by law cannot be returned.
The CUSTOMER will communicate the desire to make a return within this period via email at hello@pastrybooks.com and will wait for PASTRYBOOKS to validate return and communicate the exact address of our warehouse. Later return request cannot be approved by PASTRYBOOKS.
The CUSTOMER will be responsible for paying the delivery and shipping costs of the products he/she wishes to return. We can accept only door to door returns.
Any unwanted products that the CUSTOMER wishes to return must be sent to PASTRYBOOKS unused and under the same conditions they had been delivered (with the original packaging and/or seal, in addition to all promotional accessories or gifts included).
Once received, the returned shipment will be inspected. If the returned goods have not been devalued, the full price of the returned goods will be refunded. All refunds will be processed at the earliest possible via the Payment Processor used by the CUSTOMER when paying.
If the CUSTOMER receives by mistake a different product than requested, PASTRYBOOKS will collect the first one sent in error and will deliver the correct product to the CUSTOMER the earliest possible, at no additional cost to the CUSTOMER.
DAMAGED PRODUCTS:
If the product arrives damaged, the customer is entitled to request a partial refund for the value of the damages or the replacement of the products.
For this purpose The CUSTOMER will send a request to hello@pastrybooks.com with the following information:
- Order Number
- Date of receiving the books
- Description of damages
- Photos which showcase the original package, photo with visible shipping label + photos of the damages.
If the damage makes the book unusable, the product will be replaced with another in good condition, without any additional charges to the CUSTOMER.
BOOKS RETURNED TO SENDER DUE TO WRONG ADDRESS OR UNAVAILABLE CUSTOMER:
CUSTOMERS are responsible of completing the correct shipping address at checkout and follow up the shipping and delivery with the local carrier.
Please be extra careful when completing the checkout process and provide all the necessary shipping information, including valid ZIP code.
Upon processing the orders, when available, TRACK & TRACE numbers and links will be provided by PASTRYBOOKS via email, so the CUSTOMERS can follow up on their package.
In case the package is returned to PASTRYBOOKS due to wrong or incomplete address, the CUSTOMER not being home or not answering, PASTRYBOOKS will not be responsible of re-sending the package or refunding the order. If the CUSTOMER requests, PASTRYBOOKS can re-send the package with extra cost.
For any inquiries about returns or cancellations, the CUSTOMER can contact PASTRYBOOKS by phone at +40 773 797 075 or through at hello@pastrybooks.com.
